Terms of Service

Last updated: April 2026  |  Governing law: England and Wales  |  Company: Hammersmith Surveyors Ltd

1. Introduction

These Terms of Service ("Terms") govern your use of the website at www.hammersmithsurveyors.com (the "Site") and, together with our Privacy Policy, form the legal agreement between you and Hammersmith Surveyors Ltd ("we", "us", "our").

By accessing or using the Site, or by commissioning our surveying services, you confirm that you accept these Terms and agree to be bound by them. If you do not agree, please do not use the Site or our services.

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

2. About Us

Hammersmith Surveyors Ltd is registered in England and Wales. Our principal office is at 47 King Street, Hammersmith, London W6 9JT. Our surveyors are accredited members of the Royal Institution of Chartered Surveyors (RICS), the Chartered Institute of Building (CIOB), and/or the Residential Property Surveyors Association (RPSA).

3. Use of This Website

You may use this Site for lawful purposes only. You agree not to:

• Use the Site in any way that violates applicable local, national or international law or regulation
• Transmit any unsolicited or unauthorised advertising or promotional material (spam)
• Attempt to gain unauthorised access to any part of our Site or its related systems
• Reproduce, copy or resell any part of the Site without our express written consent
• Use any automated tools to scrape, crawl or harvest data from the Site

4. Our Surveying Services

4.1 Scope of Services

Our property surveys, valuations and advisory services are provided in accordance with the relevant RICS standards and guidance notes current at the time of instruction. The scope of each service is set out in the specific Terms of Engagement issued to you prior to commencement.

4.2 Quotes and Fees

Quotes provided via this website or by telephone or email are indicative and subject to confirmation based on inspection of the specific property. A fixed fee will be confirmed in writing before any instruction is accepted. Fees are payable in full prior to release of the survey report, unless otherwise agreed in writing.

4.3 Cancellation

You may cancel an instruction prior to the survey being carried out. If cancellation is received with less than 48 hours' notice before the scheduled inspection, a cancellation fee of up to 50% of the agreed fee may be charged to cover pre-survey work and preliminary research already completed. Cancellations must be made by email to info@hammersmithsurveyors.com.

4.4 Survey Reports

Survey reports are produced solely for the benefit of the named client. They must not be relied upon by third parties (including mortgage lenders, other buyers, or sellers) without our express written consent. Reports remain our intellectual property and must not be reproduced in whole or in part without permission.

4.5 Limitations

Our surveys are visual, non-invasive inspections. We do not open up structures, lift floorboards, or test drainage, electrical or mechanical systems unless specifically agreed and stated in the Terms of Engagement. Our reports reflect the condition of the property at the time of inspection only.

5. Intellectual Property

All content on this Site — including text, images, graphics, logos, icons, design and code — is owned by or licensed to Hammersmith Surveyors Ltd and is protected by copyright and other intellectual property laws. You may view and print pages for your personal, non-commercial use. You must not reproduce, distribute or create derivative works without our prior written permission.

6. Disclaimer of Warranties

The information on this Site is provided for general information purposes only. While we take reasonable care to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability or suitability of the information for any purpose.

The Site is provided on an "as is" and "as available" basis. We do not guarantee that the Site will be uninterrupted, error-free or free from viruses or other harmful components.

7. Limitation of Liability

To the fullest extent permitted by law, Hammersmith Surveyors Ltd shall not be liable for any indirect, incidental, special or consequential losses arising out of your use of this Site or reliance on information contained within it.

Our total liability to you for any claim arising from our surveying services shall not exceed the fee paid for the specific service giving rise to the claim, except where such limitation is prohibited by law or RICS mandatory requirements. We maintain professional indemnity insurance in accordance with RICS requirements.

8. Third-Party Links

This Site may contain links to third-party websites (e.g., HM Land Registry, RICS, government portals). These links are provided for your convenience. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage arising from your use of them.

9. Privacy

Your use of this Site and our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read it carefully to understand how we collect and use your personal data.

10. Changes to These Terms

We may revise these Terms at any time by updating this page. The revised Terms will take effect when posted. Your continued use of the Site or our services after any changes constitutes your acceptance of the new Terms. We recommend you check this page periodically.

11. Complaints

We are committed to providing an excellent standard of service. If you are unhappy with any aspect of our work, please contact us in the first instance:

If we are unable to resolve your complaint, you may refer the matter to the RICS Dispute Resolution Service at rics.org, or to the Property Ombudsman as appropriate.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.