Privacy Policy

Last updated: April 2026  |  Version: 1.0  |  Controller: Hammersmith Surveyors Ltd

1. Who We Are

Hammersmith Surveyors Ltd ("we", "us", "our") is a property surveying company registered in England and Wales. Our principal place of business is 47 King Street, Hammersmith, London W6 9JT.

We are the data controller for the personal information collected through this website (www.hammersmithsurveyors.com) and in connection with our surveying services.

If you have any questions about this policy or how we handle your data, contact us at: info@hammersmithsurveyors.com or by post at the address above.

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Identity data: First name, last name
• Contact data: Email address, telephone number, postal address
• Property data: Property address, type, value range, reason for survey
• Technical data: IP address, browser type, device type, pages visited, time on site (via cookies)
• Communications data: Content of enquiries, emails and telephone conversations
• Marketing data: Your preferences in receiving marketing from us

We do not collect any special category data (such as race, religion, health information) or financial payment data (payments are handled by third-party processors).

3. How We Collect Your Data

We collect personal data through:

• Contact forms on this website (powered by HubSpot)
• Direct email or telephone enquiries
• Cookies and analytics tools when you browse our website
• Third-party referrals (e.g., estate agents who recommend our services)

4. Why We Use Your Data (Legal Bases)

Purpose	Legal Basis (UK GDPR)
Respond to your enquiry and provide a quote	Contract / Pre-contractual steps (Art. 6(1)(b))
Deliver surveying services you have commissioned	Contract (Art. 6(1)(b))
Send you marketing emails (if opted in)	Consent (Art. 6(1)(a))
Improve our website and services	Legitimate interests (Art. 6(1)(f))
Comply with legal obligations (e.g., HMRC, RICS)	Legal obligation (Art. 6(1)(c))

5. Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device. We use:

• Strictly necessary cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Used to understand how visitors use our site (e.g., Google Analytics). Only placed with your consent.
• Marketing cookies: Used by HubSpot to track enquiry form submissions and follow-up communications. Only placed with your consent.

You can manage cookie preferences using our cookie consent banner shown on your first visit. You can also change settings in your browser at any time.

6. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• HubSpot Inc. — our CRM and contact form provider (data processed in the USA under Standard Contractual Clauses)
• Google LLC — website analytics (Google Analytics, data processed in the USA under SCCs)
• Professional advisers — solicitors, accountants, as required by law
• RICS — where required by our professional regulatory obligations
• Authorities — where required by law (e.g., HMRC, police)

7. How Long We Keep Your Data

• Enquiry / contact records: 2 years from last contact (or until you ask us to delete)
• Survey instruction records: 6 years from completion (RICS professional indemnity requirement)
• Invoice / accounting records: 7 years (HMRC requirement)
• Marketing data: Until you unsubscribe or withdraw consent

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you (Subject Access Request)
• Rectification — correct inaccurate data
• Erasure — request deletion ("right to be forgotten"), subject to legal retention requirements
• Restriction — limit how we use your data in certain circumstances
• Data portability — receive your data in a structured, machine-readable format
• Object — to processing based on legitimate interests or for direct marketing
• Withdraw consent — at any time where processing is based on consent

To exercise any of these rights, email us at info@hammersmithsurveyors.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our website uses HTTPS encryption. Access to personal data within our business is restricted to those who need it.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., RICS, HM Land Registry). We are not responsible for the privacy practices of those sites and recommend you read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update shown at the top. Significant changes will be communicated by email where we hold your email address.

12. Contact Us